Monitor your business calls through performance reports
Performance reports are a tabular and graphical representation of all your business calls. It allows you to monitor and keep a tab on the number of calls connected, missed and made by each department and agent in your organization.
Evaluate the performance of agents handling calls
Track your business calls
Monitor your business's call traffic during and after office hours with VP-BCS's performance reports . Track the number of calls both department and user wise. Keep a tab on the status of each business call and make each agent who receives calls accountable.
Measure your agents' productivity
Analyze how many calls specific agents in your organization are attending and missing on a daily basis. Monitor your agents' performance on calls to increases their productivity. Measure their call performance and ensure that they deliver superior customer experience.
Key product features
Custom IVR
Customise and set an after office hour IVR to allow your customers to reach out to you after office hours. Route calls to the right department and agent to resolve customer queries instantly.
Call tracking
Track the call detail of every incoming and outgoing call. Keep a tab on the number of calls connected and missed by each department.
Call recording
Analyze how efficient your agents are while handling customer calls. Understand the grievances and problems of your customers to improve your product and customer service
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