Virtual Number + IVRS
Virtual number to track all your business calls.
Virtual number handles any call volume and tracks all your customer calls easily and effectively. Detailed call reports of your business calls are also available with a virtual number. A virtual number comes along with an IVR that helps you map departments and agents and allow your customers to connect with their concerned department easily.
Virtual phone number for better customer communication
Call distribution
Map several numbers at the backend of your virtual phone number. Connect calls to multiple agents to resolve call queries and help your organization to be responsive with a virtual number. Distribute your business calls to various agents as per the caller's requirement. Set a distinct extension number behind the virtual number for your agents making it easier for customers to connect with their concerned department automatically.
Marketing ROI
Display different virtual number in all your campaigns to track and analyze which marketing channel worked best for you. Measure the success of your campaigns by viewing the call responses on each virtual number. Understand the ROI of all your campaigns by analysing the monthly and weekly reports of your call volume. Thus, improvise your marketing investment with a virtual phone number.
Key product features
Call tracking
Get a single business number for your business and track all the calls on the virtual number and get a detailed analysis of your business call volume.
Analytical reports
Get detailed reports of calls coming on your virtual number. Analyse those call responses across all the regions for better marketing strategies.
Call distribution
Direct customer calls to multiple agents at a single point in time with virtual phone number. Handle responses easily by not missing any potential business opportunity.
Call recording
Record the customer calls that you receive on your virtual number. Refer to those recordings whenever required and understand customer preferences.
Customer's database
Store the data of your callers, whenever they call on your virtual number. Use it to reach back to them to earn more business.
Web management
Manage your calls real time and view the ongoing calls of your virtual number on your panel. Create and save notes of customer interaction and refer to them for future conversation.
Virtual mobile number for easy business scalability
All your business phone numbers can be mapped at the backend of your virtual number. So, whenever a customer calls on your virtual number, the call is forwarded to any of your agent's number mapped at the backend depending on the requirement. As your business grows, you can add more phone numbers easily at the backend of your business virtual number.
customers trust us
Frequently Asked Questions
What is a virtual phone number?
Virtual number is a 10 digit display number with multiple contact numbers mapped behind it. Calls placed at the virtual number are automatically routed to any of the mapped numbers.
How many calls can be received simultaneously on a virtual number?
It completely depends on the number of channel lines added behind your virtual number. VP-BCS basic plan provides you with 4 channel lines, thus allowing you to attend 4 calls at one time.
What are the benefits of a virtual phone number?
Several calls can be attended simultaneously using a virtual number which reduces the chances of missing business calls. Calls are routed directly to the agent's number, allowing them to receive calls anytime, anywhere.
What are the features available with a virtual number?
With the provided virtual number you get a full-fledged call management system with features like call tracking, IVR, call recording, caller's database, call reports and more.
How can I get a virtual phone number?
Sign up for your 3-day demo. Get access to VP-BCS "Live" dashboard and pick your 'virtual' business number. Alternatively, you can call us on 92129 92129, we'll sign you up over the phone.